At Hotel COZi, the health and well-being of our guests and employees are of paramount importance. We are closely monitoring the development of COVID-19, following the guidelines and advices from local authorities, and listening carefully to the questions and concerns we receive from our guests and staff.
 
We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards, and have been certified by the “Anti-Epidemic Hygiene Measures Certification Scheme” which is launched by the Hong Kong Quality Assurance Agency (HKQAA) in partnership with the Hong Kong Tourism Board. We do not accept guest who is under HKSAR Govenment's compulsory quarantine order as the hotel is a non-quarantine hotel. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

Public Spaces

• Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts and washrooms
• Hand sanitiser dispensers and air purifiers are installed visibly in common areas
• The operation hours of Fitness Centre will be adjusted to comply with social distancing regulations
• New enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival

• Guests will be refrained from staying at the hotel if they:
  (i) Are under the HKSAR Government’s compulsory quarantine order; or
  (ii) Have travelled any of the locations outside of Hong Kong in the past 21 days; or
  (iii) Have had close contact with someone who has been diagnosed with COVID-19 in the past 14 days; or
  (iv) Have lived / stayed at the same building with confirmed case of COVID-19 in the past 14 days; or
  (v) Are experiencing symptoms of respiratory discomfort
• Health counter is set up at hotel entrance to conduct non-contact body temperature check for all persons entering the hotel premises
• All staying guests and visitors are required to register at reception and fill in a Health and Travel Declaration form upon arrival
• Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff

Guest Rooms

• All guest rooms are thoroughly cleaned and disinfected after every check-out
• Housekeeping staff will be wearing goggles, surgical masks and gloves throughout the cleaning procedure in guestroom
• Increased sanitisation frequency of vents
• The number of guests staying in the same guestroom is limited to maximum 4 people

Staff

• All frontline staff are well-equipped with surgical masks and other necessary personal protective equipment including but not limited to gloves and goggles
• Frontline staff will be wearing surgical masks at all times during their duties or services
• All staff must conduct body temperature check whenever they enter hotel and practice social distancing
• Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

 
For now, we would like to thank you for your support and your loyalty. We are in this together, and we wish for everyone to stay safe and healthy. We will keep you updated through this dynamic situation and as always, we are there to look after you at any of our hotels.