We Care About You

At Hotel COZi, the health and well-being of our guests and employees are of paramount importance. We are closely monitoring the development of COVID-19, following the guidelines and advices from local authorities, and listening carefully to the questions and concerns we receive from our guests and staff.

We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards, and have been certified by the “Anti-Epidemic Hygiene Measures Certification Scheme” which is launched by the Hong Kong Quality Assurance Agency (HKQAA) in partnership with the Hong Kong Tourism Board. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

If you or the room guests are classified as preliminary or confirmed case during the stay, additional fees for third-party professional deep cleaning and disinfection treatment will be charged.

Public Spaces

Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, washrooms and restaurants
Hand sanitiser dispensers and air purifiers are installed visibly in common areas
Health and wellness protocols aligned with local authorities' recommendations
Enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival

Guests will be refrained from staying at the hotel if they:
(i) Have been diagnosed of COVID-19 in the past 7 days; or
(ii) Have had close contact with someone who has been diagnosed with COVID-19 in the past 7 days
All guests are required to record their visits with "Leave Home Safe" mobile application^#
Health counter is set up at hotel entrance to conduct non-contact body temperature check for all persons entering the hotel premises
All staying guests and visitors are required to register at reception and fill in a Health and Travel Declaration form upon arrival
Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff
All room key cards are disinfected before check-in and after check-out
Social distancing promoted throughout the hotel with signage on display as a reminder

Guest Rooms

All guest rooms are thoroughly cleaned and disinfected after every check-out
Guest room furniture, draperies and linens are treated with cleaning chemicals for disinfection^
Guest room carpets and vents will undergo regular deep cleaning with disinfectant^
Self-isolated guests’ towels and linens are laundered separately^
Housekeeping staff will be wearing surgical masks and gloves throughout the cleaning procedure in guestroom. Guest must wear a mask when staying in the room during the cleaning process (Room cleaning service will be temporarily suspended until further notice to minimise in-person contact opportunities)
Guest laundry is returned with individual packaging to ensure the highest hygiene standards
Increased sanitisation frequency of vents
The number of guests staying in the same guestroom is limited to maximum 4 people

Staff

All frontline staff are well-equipped with surgical masks and other necessary personal protective equipment including but not limited to gloves and goggles
Frontline staff will be wearing surgical masks at all times during their duties or services
All staff must conduct body temperature check whenever they enter hotel and practice social distancing
Clear procedures and contacts are made known to frontline staff to reach local health authorities when necessary
Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

For now, we would like to thank you for your support and your loyalty. We are in this together, and we wish for everyone to stay safe and healthy. We will keep you updated through this dynamic situation and as always, we are there to look after you at any of our hotels.

^Designated hotels only

RESERVATION

RESERVATION