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At Hotel COZi, the health and well-being of our guests and employees are of paramount importance. We are closely monitoring the development of COVID-19, following the guidelines and advices from local authorities, and listening carefully to the questions and concerns we receive from our guests and staff.
We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards, and have been certified by the “Anti-Epidemic Hygiene Measures Certification Scheme” which is launched by the Hong Kong Quality Assurance Agency (HKQAA) in partnership with the Hong Kong Tourism Board. Below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

If you or the room guests are classified as preliminary or confirmed case during the stay, additional fees for third-party professional deep cleaning and disinfection treatment will be charged. 

Public Spaces
  • Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, washrooms and restaurants
  • Hand sanitiser dispensers and air purifiers are installed visibly in common areas
  • The operation hours and floor plans of guest facilities such as Restaurant, Fitness Centre, Steam Room, Spa, Children Playroom and Outdoor Swimming Pool will be adjusted to comply with social distancing regulations. Guests are advised to visit our hotel websites for the latest updates
  • Health and wellness protocols aligned with local authorities' recommendations
  • Enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival
  • Guests will be refrained from staying at the hotel if they:
    (i) Have been diagnosed of COVID-19 in the past 7 days; or 
    (ii) Have had close contact with someone who has been diagnosed with COVID-19 in the past 7 days
  • All guests are required to record their visits with "Leave Home Safe" mobile application#
  • Health counter is set up at hotel entrance to conduct non-contact body temperature check for all persons entering the hotel premises
  • All staying guests and visitors are required to register at reception and fill in a Health and Travel Declaration form upon arrival
  • Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff
  • All room key cards are disinfected before check-in and after check-out
  • Social distancing promoted throughout the hotel with signage on display as a reminder

Guest Rooms
  • All guest rooms are thoroughly cleaned and disinfected after every check-out
  • Guest room furniture, draperies and linens are treated with cleaning chemicals for disinfection^
  • Guest room carpets and vents will undergo regular deep cleaning with disinfectant^
  • Self-isolated guests’ towels and linens are laundered separately^
  • Housekeeping staff will be wearing surgical masks and gloves throughout the cleaning procedure in guestroom. Guest must wear a mask when staying in the room during the cleaning process (Room cleaning service will be temporarily suspended until further notice to minimise in-person contact opportunities)
  • Guest laundry is returned with individual packaging to ensure the highest hygiene standards
  • Increased sanitisation frequency of vents
  • The number of guests staying in the same guestroom is limited to maximum 4 people

From 30 September 2022, guests are required to scan Vaccine Pass - record their visits with "Leave Home Safe" mobile application# and present their vaccination record with COVID-19 vaccine* or Recovery Record in blue QR code or Exemption Certificate and the relevant QR code when entering the restaurant premises**
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  • Restaurants floor plans arranged to meet government guidelines and social distancing
  • Non-contact body temperature check for all diners upon entering restaurant
  • Hand sanitisers, disinfecting wet wipes and mask holders are provided for guests’ use
  • Guests must wear mask at all times in the restaurant, it includes when collecting food from a buffet (except consuming food or drink)
  • Increased sanitisation frequency of buffet counters and clear covers
  • Dining tables and chairs are sanitised immediately after each meal. The outlet will be deeply sanitised before and after each dining period
  • All tableware, crockery and utensils are cleaned and sterilized with high temperature dish washer
  • We offer guests a gourmet-at-home experience with our takeaway service
  • All restaurant staff will be wearing surgical masks and gloves during services

  • All frontline staff are well-equipped with surgical masks and other necessary personal protective equipment including but not limited to gloves and goggles
  • Frontline staff will be wearing surgical masks at all times during their duties or services
  • All staff must conduct body temperature check whenever they enter hotel and practice social distancing
  • Clear procedures and contacts are made known to frontline staff to reach local health authorities when necessary
  • Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided
For now, we would like to thank you for your support and your loyalty. We are in this together, and we wish for everyone to stay safe and healthy. We will keep you updated through this dynamic situation and as always, we are there to look after you at any of our hotels.

^Designated hotels only

*(1) Aged 12 or above are required to receive at least 3 doses of COVID-19 vaccine
 (2) Aged 5 to 11 are required to receive at least 1 dose of COVID-19 vaccine
**Execpt under exempted scenarios -
(1) Children aged under 5
(2) Holders of the COVID-19 Vaccination Medical Exemption Certificate (Exemption Certificate)
(3) For the only purpose of making purchase or taking of takeaway food or drinks
(4) For the only purpose of delivering or picking up of an article
(5) Other scenarios with lawful authority or reasonable excuse

#Except persons aged under 16 with an accompanying adult
These persons may use the specifi­ed form instead:
(1) Persons aged 65 or above or aged under 16 with no accompanying adult
(2) Persons with disability; and
(3) Other persons recognized by the Government or organization(s) authorized by the Government


Direct Booking Privileges includes:

Free Wi-Fi internet access

Daily complimentary 2 bottles of distilled water

Exclusive discount with promo code "DIRECT"