We Care About You

At Hotel COZi, the health and well-being of our guests and employees are of paramount importance. We are listening carefully to the questions and concerns we receive from our guests and staff.

We have proactively implemented a series of precautionary measures on top of our usually strict hygiene standards, below is an update on the measures we have in place to ensure a safe, healthy and comfortable environment for all –

Public Spaces

Increased sanitisation frequency of frequently touched surfaces at lobby, corridors, lifts, washrooms and restaurants
Hand sanitiser dispensers are installed visibly in common areas
Health and wellness protocols aligned with local authorities' recommendations
Enhanced sanitising technologies include Aqua Pro+Tech muli-purpose sanitising spray machines are installed at all guest lifts

Guests Arrival

Partitions are installed at check-in counter to provide an extra level of precaution for our guests and staff
All room key cards are disinfected before check-in and after check-out

Guest Rooms

All guest rooms are thoroughly cleaned and disinfected after every check-out
Guest room furniture, draperies and linens are treated with cleaning chemicals for disinfection^
Guest room carpets and vents will undergo regular deep cleaning with disinfectant^
Guest laundry is returned with individual packaging to ensure the highest hygiene standards
Increased sanitisation frequency of vents

Restaurants

Hand sanitisers and disinfecting wet wipes are provided for guests’ use
Increased sanitisation frequency of buffet counters
Dining tables and chairs are sanitised immediately after each meal. The outlet will be deeply sanitised before and after each dining period
All tableware, crockery and utensils are cleaned and sterilized with high temperature dish washer
We offer guests a gourmet-at-home experience with our takeaway service

Staff

Clear procedures and contacts are made known to frontline staff to reach local health authorities when necessary
Continuous trainings have been provided to staff so as to ensure service with high hygiene standard will be provided

For now, we would like to thank you for your support and your loyalty and we are very much looking forward to welcoming you at our hotels.

^Designated hotels only

RESERVATION

RESERVATION